Response from Host, Nov 2022

Thanks for your review, it's very appreciated

Response from Host, Dec 2021

Thank you for sharing an honest review of your experience with us. Your feedback is important and we rely on hearing from our guests to ensure we’re doing a great job. I’m sorry you weren’t satisfied with your recent VR experience. We pride ourselves in offering the best customer experience when customers visit us whether it is with friends or with families, big or small sized bookings and we are always open to listen on your feedback to always improve our service. Our customers are the heart of our business at Entermission. We have tried to contact you to obtain further clarification on what you meant by "buggy" and our team on the day had asked how you enjoyed your experience but you had not mentioned anything about your disappointment or any issues. I would also like to mention that our VR arcade that we offered your family was complimentary. Our VR Arcade includes shared use of the Oculus Quest and HTC Vive pro headsets where you can play VR games such as Beat Saber, Pistol Whip, Star Wars and Spiderman. We also offered your group complimentary Nintendo Switches to play after the VR Escape Room experience. In addition your group was given a discount to tailor specifically for your family's event. We have had thousands of friends, families, schools and team building groups who've paid full price and not been given the free arcade and they have all thoroughly enjoyed their experience with us, so we'd appreciate if you could contact us to provide clarification so we can look to see how we can continually improve and provide an even better experience in the future.