EKaterina1710, Dec 2024

So affordable with with a great quality. Very knowleageadbe guide and so many hidden gems in the city of Sofia. I never expected that for a tour costing a couple of coffees.

Teresa_H, Dec 2024

This trip was so bad that I would actually give it 0stars if that was an option. In the end I used a GPS app because I had not been given a map which was much more detailed and easier to use. I eventually got the map at about 4:10pm when I had already returned to my hotel. Not impressed at all and would NOT recommend this to anyone. Complete waste of my hard earned money!

Kate_Y, Oct 2023

I book tours through Viator all the time and usually have great success. This was supposed to be a private walking tour. When I booked it, my booking details said that the tour operator would reach out to me with the start time of the tour. I waited and waited but nothing. So the day before the tour, I reached out to the operator, who said I was supposed to have contacted THEM! This was not written in my booking details; in fact it was the opposite, that they would contact me. So when I talked to them, the only time they had available to start a 3 hour walking tour was 6:30 PM at night. I could not do this, so I told them I would have to cancel. They said I should reach out to Viator for a refund, which they would approve. When I returned from my trip, I contacted Viator for the refund, mentioning that the operator said they would approve the refund. Viator flat out denied my refund, even though their misinformation was the reason the tour didn't happen. So I just lost the full amount of the tour when the reason for not being able to do it was fully the fault of Viator. I'm not impressed with their poor customer service.

E8520EUdavidc, May 2023

My guide Stoyan had great local knowledge and gave me an insightful tour of Sofia. He was a very nice chap and we got on really well. It was pleasure to see his town and learn about the capital of Bulgaria.