Response from Host, Jun 2026

Thank you for your lovely review. We're so pleased to hear that you had such an enjoyable afternoon at Shrewsbury Prison. It's great to know that our team helped make your visit a memorable one. Many visitors particularly enjoy speaking with our former prison officers, whose firsthand experiences provide a unique insight into the prison's history and day-to-day life. We're glad that you had the opportunity to chat with our team member and hear some of his stories from his time working at the prison. Thank you again for your feedback. We really appreciate your support and hope to welcome you back to Shrewsbury Prison again in the future.

Response from Host, May 2026

Thank you for your fantastic review. We're pleased to hear that you found your visit to Shrewsbury Prison so interesting and informative, and that you enjoyed exploring the site at your own pace. It's great to know that our team helped make your experience even more enjoyable. Many of our guides and staff have real-life prison service experience, which adds an extra layer of authenticity and insight that visitors often find fascinating. We're also delighted to hear that you're considering joining one of our guided tours on your next visit. They offer even more stories, history and firsthand experiences that really help bring the prison to life. Thank you again for your recommendation and kind feedback. We look forward to welcoming you back to Shrewsbury Prison again in the future.

Response from Host, May 2026

Thank you for taking the time to return to Shrewsbury Prison and for sharing your feedback following your recent visit. I’m sorry to hear parts of the experience did not meet your expectations, particularly regarding the café offer. While busy days are positive for the attraction, we absolutely understand that queue times and overall visitor comfort are important, and we do continue to monitor operational flow and capacity throughout peak periods. Regarding the food, I am disappointed to read your comments and appreciate you raising them directly. I would like to clarify that our pizzas are made in-house rather than being frozen ready meals. However, following feedback received, we have already spoken with our supplier regarding the pizza bases currently being used, as they are not to the standard we expect for our visitors or our café offer moving forward. Customer feedback is important to us, and reviews such as this help us identify where improvements are needed. While I am pleased to hear you still found the overall visit pleasant, I completely understand your disappointment with the food experience on this occasion. Thank you again for your honest feedback, and I hope we have the opportunity to welcome you back again in the future for a more positive all-round experience.