azara917, Sept 2024

Despite several conversations and email confirmations, they were still 30 minutes late to pick us up. Rather than being greeted with the name on a sign as promised, we were told to look for someone with a red shirt in a sea of people with red shirts. Only for that person to be a receptionist and not the actual driver. She couldn’t speak English and had to use a translator to tell me the driver was going to be an additional 15 minutes late. The driver finally arrives and doesn’t even greet us or smile. Lastly, our stay in Mexico was so much fun that we decided to extend our stay. I sent the company a WhatsApp message and request through Viator but was ignored. They showed up on the day I originally booked without taking accountability for missing their messages. So I ended up having to book a new ride but this time I went with a new company. They were great and proved that I deserved so much better than this terrible experience from this company.

Shawn_W, Jan 2022

Transportation for the trip was good. The driver picked me up from the airport on time and had a positive attitude and was very welcoming. I had already pre-paid for my transportation to and from the airport. Unfortunately I lost my credit card while at the resort and was unable to tip the driver when being taken back to the airport to leave Cancun. The driver told me that it is customary to give a tip and got upset with me walking away. I felt awful that I was unable to tip the driver but the driver should have understood. The overall experience was good with reliable transportation and prompt service.

K_C, Jul 2021

I was greeted warmely and got in the car in less than 5 minutes. that was great. the only thing I wish I knew that we should tip the driver and put some cash handy.