Response from Host, May 2026

Thank you for taking the time to share your feedback Guys. We are sorry to hear that the experience did not fully meet your expectations. Regarding the sunset, the tour is named "Sunset Ride" because it takes place during the sunset hours, allowing guests to enjoy that special time of day while horseback riding. Depending on the season, weather conditions, and the pace of the group, the sunset may be viewed from different points of the ride rather than from a fixed viewpoint. We are also sorry to read your comment about the lack of conversation with the leader. Maggie was the guide accompanying your group, and she is a highly professional and friendly member of our team. We consistently receive excellent feedback about her from our guests. For that reason, we understand that your comment may be referring to Diego, the owner of the ranch. While Diego is present on most of our tours, he is not able to join every ride, as we work with a team of experienced guides who help us deliver the experience and ensure that every tour runs smoothly. During the ride itself, it can be difficult for the guides to continuously converse with all guests, as one guide usually rides at the front leading the group while another stays at the back supervising the horses and ensuring everyone's safety. However, we always make time to interact with our guests before and after the ride. We also hope that you enjoyed the traditional Argentine barbecue served after the ride. Thank you again for your feedback. We appreciate every comment, as it helps us continue improving the experience we offer to our guests.