Response from Host, Apr 2025

We are glad to here you enjoyed the walking tour. With reference to the option to include or exclude entrance; we have this so that you can experience the City and the Roman Baths externally (if you are working to a budget, or already have tickets), and allow the option to select an entrance so we can manage that whole process for you, and ensure you have entrance guaranteed - this is a complicated process our end, but we are happy to offer it. It is important to read the ticket options when booking; there are considerable price jumps which reflect this entrance fee the Roman Baths charge, along with a description explaining the difference. The option you select will then also be shown on your ticket (includes or excludes entrance). Furthermore, we then also send every single person an email who has booked to exclude entrance, to triple check with them, as we will have done with your booking. If someone accidentally books the wrong type, we will provide them with a full refund, if they flag that this has been a mistake, no problem. These measures have in the past manage to avoid any confusion with the hundreds of people who take this experience each week, but we apologise if this was not the case with your booking. We are at pains always to ensure everyone gets what they are expecting and will look to see if there are additional measure beyond those outlined, we can implement.