Really disappointing experience. The communication was slow and came across as unprofessional. I was traveling with my kids and reached out in advance to confirm whether they could accommodate younger children before the 24-hour cancellation window. It took five days to get a response, which conveniently fell inside that window, only to be told they couldn’t accommodate us. What was most frustrating was the tone of the reply. It focused on their policies being “clear,” without acknowledging the delayed response or taking any responsibility. That kind of impersonal, dismissive approach is something you might expect from a large corporation, not a local business. It just felt like they were too busy to care about providing a thoughtful or human experience. Really unfortunate.

Stefani was super! Great historic details and could venture into conversations, q&a, and was friendly, and interested in our interests. It was a cold day and he made time midway for warm coffee shop and hot tea. Highly recommend him!

What a fabulous way to see the city. Stefano was brilliant. The bikes are comfortable and we felt safe all the way. Would haughty recommend this tour and this company

We decided to do this bike tour to see all the highlights of the city in a short time but also doing a fun and different experience from the usual tour. Our guide was Alessandro (I hope to remember the name well) was super nice, he accompanied us through the streets of the city and told us some things that we did not know also gave us some advice. We also recommend a lot to those who, like us, have never gone beyond the Duomo area and major shopping streets.