Response from Host, Sept 2024

Dear Michelle, I knew you would have written such a bad review, after all the insults that came from the conversation. I think the best answer is to give a copy paste of our conversation on viator system, knowing that I tried to contact you the day before the tour and you never replied. And short time before the tour starts, you asked for reimbursement. I do think I was not the one being rude. Here is the following conversation we had : -Hello, due to adverse weather conditions we are now not stopping in st tropez. Am I still able to be refunded for your tour? Sorry for any inconvenience. Kind Regards Michelle Lees -Dear Michelle, I'm sorry to read about it. I am always happy to reimburse if guests cannot reach Saint Tropez because they are on a cruise. This is easily possible for a simple guided tour. However for a food tour, it's more complicated since I order and pay in advance to the local stores. And one hour ahead is pretty tough for me to cancel. I hope you understand. I would be happy if you come back to Saint Tropez next year to welcome you and Tracey in another food tour. Kind regards, Frederique -We are on a cruise with Oceania Riviera. We had no choice because we are on our cruise and captain announced this morning that we would not be stopping in St Tropez due t I adverse weather conditions, so is not our fault. Please consider refund, as this was taken out of our hands. Kind Regards Michelle Lees -Dear Michelle, I totally understand your point of view. Please consider also mine. I am more than flexible about cruises, because I know how it works and I know the weather in Saint Tropez. If you had contacted me or let me know earlier you were on a cruise, I would have told you that we need to cancel because the wind was strong. This is what's happening most of the time. Please consider that, behind these booking platforms, some small businesses are working. A guide was already there, planning the tour and food was already bought. If I refund you this tour, I will pay myself for the guide and for the food (and please be aware also that Viator takes more than 30% of commission on the activity). I am doing my best to help you, that's why I suggested to let you have another tour if you come back. I can also write a document if you need for your cancellation policy due to the cruise about how much you paid on viator. In this case, I really advise you, when you are on a cruise and you book activities directly, to let us know that you may cancel because of the cruise. Kind regards, Frederique -We didn’t cancel because of the cruise, you contacted me that you confirmed us to be there yesterday evening knowing full well the possibility of weather. Please consider our situation as we are from Australia and we don’t know the weather in St Tropez. I would at least like half refund of our money, and no I will not be coming back to St Tropez and I will not recommend your tour to anyone. Michelle Lees -The weather was good for the tour. It was not good for tenders to reach the harbor because the wind is stronger on the sea. I won't be paying for you because you never contacted me nor wanted any kind of recommendation. You did not warned me that you were on a cruise. And you ask me for refund and tell me at the same time you won't recommend my tour. So that confirms my point of view. -Well I always heard the French are arrogant pigs and you now confirmed it!!!! -Well done for the insults. You are the first guest in all my 5 years experience that mean. Thank you -Scammer End of the conversation on this insult. First time you were treated this way ? Same for me...

Response from Host, Jul 2024

Thank you Autumn, it was really nice to share this moment with you. I wish you all the best for the future !